*For non-online orders, please refer to your owner’s manual and/or warranty policy.
If you would like to return your item(s), please make a copy of your receipt and state your reason for the return on said receipt, and mail your package back via UPS, FedEx or UPS, insured against loss in transit, to:
Walker Bay Boats
C/O LUIS DOMINGUEZ
11302 EAST POINT DRIVE
LAREDO, TX 78045-6621
We are not responsible for the return shipping, so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted).
Warranties against defects in materials and/or workmanship, on most items, are established and honored by Walker Bay Boats – please click here for more information on warranty claim procedures.
All returned items will be credited back to the credit/debit card used for the order once the item(s) is received. Please allow up to 5 business days after we have received and inspected the returned product for credit refunds to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
If you received damaged or incorrect merchandise please give us a call or email us at your earliest convenience. If it’s determined that we made a mistake, we will generate a return label (emailed to you) and instructions for sending the item(s) back for exchange or refund.
If your order arrived damaged, please detail it in the delivery receipt or the waybill and contact us immediately so we may begin processing and track the claim with the shipping company (i.e., UPS or FedEx). Please hold onto all boxes and packing material, as these will inspected for said claim. Please be aware that if you don’t note the damages as mentioned above there is no chance to make an effective claim against the shipping company.