Walker Bay

Return Policy

E-Commerce Returns and Exchanges

*For non-online orders, please refer to your owner’s manual and/or warranty policy.

  • Returns and exchanges will only be accepted within 30 days of the invoice date. Exceptions to this may occur during holidays or by obtaining approval from Walker Bay Boats.
  • Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has ‘Free Shipping’ our actual shipping costs will be deducted from your return refund.
  • Sales of discounted and clearance items are FINAL and non-returnable.
  • All international sales are FINAL and non-returnable.
  • All returned items must be unused or in like-new condition and be in complete original packaging.
  • Clothing must be unworn and in original packaging. Unworn means other than trying on to determine fit.
  • We reserve the right to charge a 20% restocking fee on returns of special order items
  • Exceptions will exist if there is a manufacturer defect.
  • Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product.

If you would like to return your item(s), please make a copy of your receipt and state your reason for the return on said receipt, and mail your package back via UPS, FedEx or UPS, insured against loss in transit, to:

Walker Bay Boats
C/O LUIS DOMINGUEZ
11302 EAST POINT DRIVE
BLDG A-500
LAREDO, TX 78045-6621
956-267-1709

We are not responsible for the return shipping, so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted).

Warranties

Warranties against defects in materials and/or workmanship, on most items, are established and honored by Walker Bay Boats – please click here for more information on warranty claim procedures.

Refunds

All returned items will be credited back to the credit/debit card used for the order once the item(s) is received. Please allow up to 5 business days after we have received and inspected the returned product for credit refunds to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.

Damaged or Incorrect Merchandise

If you received damaged or incorrect merchandise please give us a call or email us at your earliest convenience. If it’s determined that we made a mistake, we will generate a return label (emailed to you) and instructions for sending the item(s) back for exchange or refund.

If your order arrived damaged, please detail it in the delivery receipt or the waybill and contact us immediately so we may begin processing and track the claim with the shipping company (i.e., UPS or FedEx). Please hold onto all boxes and packing material, as these will inspected for said claim. Please be aware that if you don’t note the damages as mentioned above there is no chance to make an effective claim against the shipping company.

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